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  "incidents": [{"name":"Unified Portal Inaccessible Globally","status":"resolved","created_at":"2026-09-08T14:14:10.000Z","updated_at":"2026-09-08T20:42:05.827Z","monitoring_at":"2026-09-08T15:31:57.000Z","resolved_at":"2026-09-08T20:37:57.000Z","impact":"critical","shortlink":"https://stspg.io/69l1g1sb1bpw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-08T14:14:10.000Z","reminder_intervals":null,"id":"8xb2vs6znfh6","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting Unified Portal accessibility has been fully resolved as of 09/08/2026 ~15:04 UTC.\nAll services are operating normally.","created_at":"2026-09-08T20:37:57.231Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T20:42:05.824Z","display_at":"2026-09-08T20:37:57.000Z","deliver_notifications":false,"tweet_id":null,"id":"5cbqjwhmq294","incident_id":"8xb2vs6znfh6","custom_tweet":null,"affected_components":[{"code":"54f7xn291grl","name":"USA - Portal-Log Search","old_status":"operational","new_status":"operational"},{"code":"1z39gy4rydqp","name":"USA - Portal-Data Explorer","old_status":"operational","new_status":"operational"},{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"operational"},{"code":"0rlbytpl7g95","name":"CA - Portal-Log Search","old_status":"operational","new_status":"operational"},{"code":"41t1x6br3whk","name":"CA - Portal-Data Explorer","old_status":"operational","new_status":"operational"},{"code":"ctlpps1sy8mx","name":"CA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"operational"},{"code":"12yff74m3g64","name":"EMEA - Portal-Log Search","old_status":"operational","new_status":"operational"},{"code":"g7bk4j02y8rg","name":"EMEA - Portal-Data Explorer","old_status":"operational","new_status":"operational"},{"code":"8bwyx34frlfx","name":"EMEA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"operational"},{"code":"kl3w30n88w49","name":"APAC - Portal-Log Search","old_status":"operational","new_status":"operational"},{"code":"qbnzvwb27730","name":"APAC - Portal-Data Explorer","old_status":"operational","new_status":"operational"},{"code":"qkhjbf7n9hrf","name":"APAC - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"After investigating, we discovered that identify management services which authenticate access to the Unified Portal experienced an increase in requests from internal services which resulted in degraded Unified Portal performance, and in some cases the inability to access the Unified Portal.\n\nAfter these increased requests were canceled by Arctic Wolf teams the Unified Portal began to stabilize and access issues began resolving. Access should now be recovering for all users.\n\nWe are currently monitoring Unified portal stability.\n\nNext update: 09/08/26 20:00 UTC","created_at":"2026-09-08T15:31:57.176Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T15:53:16.974Z","display_at":"2026-09-08T15:31:57.000Z","deliver_notifications":false,"tweet_id":null,"id":"b2hjr0h54y1k","incident_id":"8xb2vs6znfh6","custom_tweet":null,"affected_components":[{"code":"54f7xn291grl","name":"USA - Portal-Log Search","old_status":"major_outage","new_status":"operational"},{"code":"1z39gy4rydqp","name":"USA - Portal-Data Explorer","old_status":"major_outage","new_status":"operational"},{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"major_outage","new_status":"operational"},{"code":"0rlbytpl7g95","name":"CA - Portal-Log Search","old_status":"major_outage","new_status":"operational"},{"code":"41t1x6br3whk","name":"CA - Portal-Data Explorer","old_status":"major_outage","new_status":"operational"},{"code":"ctlpps1sy8mx","name":"CA - 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Subset of fields experiencing a parsing error","status":"resolved","created_at":"2026-08-24T15:47:16.950Z","updated_at":"2026-08-28T13:55:46.919Z","monitoring_at":"2026-08-27T14:00:24.324Z","resolved_at":"2026-08-28T13:55:46.901Z","impact":"minor","shortlink":"https://stspg.io/5w6f7rmb24js","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T15:47:16.926Z","reminder_intervals":null,"id":"hsgt9gwrdngc","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting Aurora Endpoint Console has been fully resolved as of 08/28/26 01:26 UTC.  \nAll services are operating normally and corrupted data has been restored.\n\nIncident Window: 08/24/26 15:05 UTC - 08/28/26 01:26 UTC","created_at":"2026-08-28T13:55:46.901Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T13:55:46.901Z","display_at":"2026-08-28T13:55:46.901Z","deliver_notifications":false,"tweet_id":null,"id":"7l82q4r6nq9m","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Implementation of fix in co-ordination with our upstream Vendor has completed preventing additional data corruption.\nWe have begun restoring corrupted data to resolve display issue \nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n\nNext Update: 08/28/26 15:00 UTC","created_at":"2026-08-27T19:58:08.440Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T19:58:08.440Z","display_at":"2026-08-27T19:58:08.440Z","deliver_notifications":false,"tweet_id":null,"id":"wmybcrlm0c67","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Implementation of fix in co-ordination with our upstream Vendor continues.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n\nNext Update: 08/27/26 22:00 UTC","created_at":"2026-08-27T17:51:44.458Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T17:51:44.458Z","display_at":"2026-08-27T17:51:44.458Z","deliver_notifications":false,"tweet_id":null,"id":"7c9s4xxfgcc2","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have identified a fix and is currently being implemented in co-ordination with our upstream Vendor to restore Aurora Endpoint Console.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n\nNext Update: 08/27/26 18:00 UTC","created_at":"2026-08-27T14:00:24.324Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T14:00:24.324Z","display_at":"2026-08-27T14:00:24.324Z","deliver_notifications":false,"tweet_id":null,"id":"kjv0055nhqcz","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team is currently working with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n\nNext Update: 08/27/26 16:00 UTC","created_at":"2026-08-26T20:54:01.639Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T20:54:01.639Z","display_at":"2026-08-26T20:54:01.639Z","deliver_notifications":false,"tweet_id":null,"id":"fr4s7yz6r6yv","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team is currently working with our upstream Vendor.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n\nNext Update: 08/26/26 22:00 UTC","created_at":"2026-08-26T18:58:16.142Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T18:58:16.142Z","display_at":"2026-08-26T18:58:16.142Z","deliver_notifications":false,"tweet_id":null,"id":"m069sl4zbvz7","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - 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Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and is working with the upstream Vendor to investigate.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n \n\nNext Update: 08/26/26 12:00 UTC","created_at":"2026-08-25T19:34:08.183Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T19:34:08.183Z","display_at":"2026-08-25T19:34:08.183Z","deliver_notifications":false,"tweet_id":null,"id":"80dnht2b7n7w","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and has engaged upstream Vendor to investigate.\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n \n\nNext Update: 08/25/26 20:00 UTC","created_at":"2026-08-25T16:23:16.467Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T16:23:16.467Z","display_at":"2026-08-25T16:23:16.467Z","deliver_notifications":false,"tweet_id":null,"id":"pqlwjxpjhhck","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nOur team has identified the error and working towards a resolution\nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n \n\nNext Update: 08/25/26 17:00 UTC","created_at":"2026-08-24T19:53:19.708Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T19:53:19.708Z","display_at":"2026-08-24T19:53:19.708Z","deliver_notifications":false,"tweet_id":null,"id":"mbdqlbpqnxxm","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Endpoint Console. \nUsers may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  \n \n\nNext Update: 08/24/26 20:00 UTC","created_at":"2026-08-24T17:55:15.846Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T17:55:15.846Z","display_at":"2026-08-24T17:55:15.846Z","deliver_notifications":false,"tweet_id":null,"id":"b7kd0z2v5y5m","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are aware of an issue affecting Aurora Endpoint Console. \nUsers may experience some fields returning corrupted data.  \nEndpoints remain protected as this graphical issue does not impact Protect/Focus functionality\nOur team has identified the error and are implementing a resolution.  \n\nNext Update: 08/24/26 18:00 UTC","created_at":"2026-08-24T15:47:17.109Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T15:47:17.109Z","display_at":"2026-08-24T15:47:17.109Z","deliver_notifications":false,"tweet_id":null,"id":"sq1kzkqq956w","incident_id":"hsgt9gwrdngc","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - 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16:36 UTC).","created_at":"2026-08-27T17:08:16.635Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T17:08:16.635Z","display_at":"2026-08-27T17:08:16.635Z","deliver_notifications":false,"tweet_id":null,"id":"93vmyjmf0kmk","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console.\nServices appear to be recovering and we are monitoring stability.  \n\nNext Update: 08/27/26 16:00 UTC","created_at":"2026-08-26T20:53:48.024Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T20:53:48.024Z","display_at":"2026-08-26T20:53:48.024Z","deliver_notifications":false,"tweet_id":null,"id":"lhkldqlys8n5","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console.\nServices appear to be recovering and we are monitoring stability.  \n\nNext Update: 08/26/26 22:00 UTC","created_at":"2026-08-26T19:09:34.746Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T19:09:34.746Z","display_at":"2026-08-26T19:09:34.746Z","deliver_notifications":false,"tweet_id":null,"id":"gtr32xjhypnm","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"operational"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"operational"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"operational"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified a fix and is currently being implemented to restore your Incidents View within Aurora Endpoint Defense Console.\nUsers may continue to experience data retrieval error.\n\nNext Update: 08/26/26 21:00 UTC","created_at":"2026-08-26T18:57:51.435Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T18:57:51.435Z","display_at":"2026-08-26T18:57:51.435Z","deliver_notifications":false,"tweet_id":null,"id":"pgpyfh4jjc9h","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting your Incidents view within Aurora Endpoint Defense Console.\nUsers may continue to experience data retrieval error.\n\nNext Update: 08/26/26 20:00 UTC","created_at":"2026-08-26T17:59:40.663Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T17:59:40.663Z","display_at":"2026-08-26T17:59:40.663Z","deliver_notifications":false,"tweet_id":null,"id":"vk8qbr07n6p8","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are aware of an issue affecting your Incidents view within Aurora Endpoint Defense Console.\nUsers may experience a data retrieval error.\nOur team has been alerted and is investigating.  \n\nNext Update: 08/26/26 19:00 UTC","created_at":"2026-08-26T17:08:12.190Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T17:08:45.508Z","display_at":"2026-08-26T17:08:12.000Z","deliver_notifications":false,"tweet_id":null,"id":"zy3lkbdy4nhm","incident_id":"2445qcm429zx","custom_tweet":null,"affected_components":[{"code":"4htspxj4ynct","name":"USA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"partial_outage"},{"code":"hl6jhw24bkmz","name":"CA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"partial_outage"},{"code":"dyq21dqrs7kv","name":"EMEA - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"partial_outage"},{"code":"hlf6r5zd68m1","name":"APAC - Managed Detection and Response-Event Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Managed Detection and Response-Event Processing","created_at":"2026-01-14T20:35:44.731Z","updated_at":"2026-08-26T19:09:34.676Z","position":2,"description":null,"showcase":false,"start_date":"2026-01-14T00:00:00.000Z","id":"4htspxj4ynct","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Managed Detection and Response-Event Processing","created_at":"2026-01-15T20:38:50.026Z","updated_at":"2026-08-26T19:09:34.691Z","position":2,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"hl6jhw24bkmz","page_id":"20lly5mtzj2z","group_id":"p65hx78mxrpg"},{"status":"operational","name":"Managed Detection and Response-Event Processing","created_at":"2026-01-15T20:41:16.657Z","updated_at":"2026-08-26T19:09:34.704Z","position":2,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"dyq21dqrs7kv","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"},{"status":"operational","name":"Managed Detection and Response-Event Processing","created_at":"2026-01-15T20:43:29.588Z","updated_at":"2026-08-26T19:09:34.718Z","position":2,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"hlf6r5zd68m1","page_id":"20lly5mtzj2z","group_id":"c48rfcp3rkgt"}]},{"name":"EU Trend Vision One Cloud Sensors unavailable","status":"resolved","created_at":"2026-08-10T13:05:51.664Z","updated_at":"2026-08-11T19:55:06.369Z","monitoring_at":"2026-08-11T13:13:53.944Z","resolved_at":"2026-08-11T19:55:06.353Z","impact":"major","shortlink":"https://stspg.io/sf8g1srm7jql","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-10T13:05:51.652Z","reminder_intervals":null,"id":"5wxj5xvgmfmz","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting Trend Vision One Cloud Sensors in EMEA has been fully resolved as of 08/11/26 06:50 UTC.  \nAll services are operating normally.\n\nIncident Window: 08/10/26 10:00 UTC - 08/11/26 06:50 UTC","created_at":"2026-08-11T19:55:06.353Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T19:55:06.353Z","display_at":"2026-08-11T19:55:06.353Z","deliver_notifications":false,"tweet_id":null,"id":"v0m0yv2xy1yg","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for stability.\n\n\nNext Update: 08/11/26 20:00 UTC","created_at":"2026-08-11T17:38:48.122Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T17:38:48.122Z","display_at":"2026-08-11T17:38:48.122Z","deliver_notifications":false,"tweet_id":null,"id":"6np21vvd8mjl","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Vendor has implemented a fix for Trend Vision One Cloud Sensors in EMEA. Services appear to be recovering and  \nwe are monitoring stability.  \n \n\nNext Update: 08/11/26 18:00 UTC","created_at":"2026-08-11T13:13:53.944Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T13:13:53.944Z","display_at":"2026-08-11T13:13:53.944Z","deliver_notifications":false,"tweet_id":null,"id":"z30vt0gzwpd7","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. \nNo timeline has been provided\nUsers may continue to experience delays for Trend Vision One Endpoint and Email \u0026 Collaboration Security detections and alerting.  \n \n\nNext Update: 08/11/26 14:00 UTC","created_at":"2026-08-10T19:38:13.519Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T19:38:13.519Z","display_at":"2026-08-10T19:38:13.519Z","deliver_notifications":false,"tweet_id":null,"id":"0qssknxynldx","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. \nNo timeline has been provided\nUsers may continue to experience delays for Trend Vision One Endpoint and Email \u0026 Collaboration Security detections and alerting.  \n \n\nNext Update: 08/10/26 20:00 UTC","created_at":"2026-08-10T17:57:23.852Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T17:57:23.852Z","display_at":"2026-08-10T17:57:23.852Z","deliver_notifications":false,"tweet_id":null,"id":"fhr0nbpsx898","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Upstream Third Party have acknowledged and are continuing to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. \nUsers may continue to experience delays for Trend Vision One Endpoint and Email \u0026 Collaboration Security detections and alerting.  \n \n\nNext Update: 08/10/26 18:00 UTC","created_at":"2026-08-10T16:25:26.813Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T16:25:26.813Z","display_at":"2026-08-10T16:25:26.813Z","deliver_notifications":false,"tweet_id":null,"id":"mjghy262z5s0","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are aware of an issue affecting Trend Vision One Cloud Sensors in EMEA. \nUsers may experience delays for Trend Vision One Endpoint and Email \u0026 Collaboration Security detections and alerting.  \nOur team has escalated to upstream Third Party and is investigating.  \n\nNext Update: 08/10/26 15:00 UTC","created_at":"2026-08-10T13:05:51.762Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T13:05:51.762Z","display_at":"2026-08-10T13:05:51.762Z","deliver_notifications":false,"tweet_id":null,"id":"l957w12rvnvy","incident_id":"5wxj5xvgmfmz","custom_tweet":null,"affected_components":[{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-15T20:42:15.617Z","updated_at":"2026-08-11T13:13:53.903Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"7tw4633b33dp","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"}]},{"name":"ESET Sensor Connectivity Issue","status":"resolved","created_at":"2026-08-06T13:46:18.009Z","updated_at":"2026-08-07T14:14:30.707Z","monitoring_at":"2026-08-06T18:07:11.868Z","resolved_at":"2026-08-07T14:14:30.685Z","impact":"critical","shortlink":"https://stspg.io/3rj0cm1xf0ng","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-06T13:46:17.996Z","reminder_intervals":null,"id":"lppcdmqs4l0b","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"Arctic Wolf resources have verified recovery of ESET Cloud sensors Connectivity.\nThe incident is resolved.","created_at":"2026-08-07T14:14:30.685Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T14:14:30.685Z","display_at":"2026-08-07T14:14:30.685Z","deliver_notifications":false,"tweet_id":null,"id":"fw8lftbg811x","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"operational"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Vendor ESET have implemented a fix for the affected Sensors. \nArctic Wolf will be validating the recovery and stability of the services overnight.\n\nNext Update: 08/07/26 16:00 UTC","created_at":"2026-08-06T19:17:56.612Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T19:17:56.612Z","display_at":"2026-08-06T19:17:56.612Z","deliver_notifications":false,"tweet_id":null,"id":"wy5r1ndcjyxx","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"operational"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"Vendor ESET have implemented a fix for the affected Sensors. \nArctic Wolf is currently validating the recovery and stability of the services from our end.\n\nNext Update: 08/06/26 20:00 UTC","created_at":"2026-08-06T18:07:11.868Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T18:07:11.868Z","display_at":"2026-08-06T18:07:11.868Z","deliver_notifications":false,"tweet_id":null,"id":"2c3zpvnsrcz1","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. \nUsers may continue to receive \"Invalid Credentials\" error messages for affected Sensors.\n \nNext Update: 08/06/26 18:00 UTC","created_at":"2026-08-06T16:04:37.810Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T16:04:37.810Z","display_at":"2026-08-06T16:04:37.810Z","deliver_notifications":false,"tweet_id":null,"id":"nht4v7q4p2bv","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. \nUsers may continue to receive \"Invalid Credentials\" error messages for affected Sensors.\n \nNext Update: 08/06/26 16:00 UTC","created_at":"2026-08-06T15:08:41.389Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T15:08:41.389Z","display_at":"2026-08-06T15:08:41.389Z","deliver_notifications":false,"tweet_id":null,"id":"p0r189bq3t73","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are aware of an issue affecting ESET Sensor connectivity.\nUsers may receive \"Invalid Credentials\" error messages for affected Sensors. \nOur team has been alerted and is investigating the issue .  \n\nNext Update: 08/06/26 15:00 UTC","created_at":"2026-08-06T13:46:18.119Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T13:46:18.119Z","display_at":"2026-08-06T13:46:18.119Z","deliver_notifications":false,"tweet_id":null,"id":"x5vw3j92tn4n","incident_id":"lppcdmqs4l0b","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"major_outage"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-14T20:36:00.252Z","updated_at":"2026-08-06T19:17:56.563Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-14T00:00:00.000Z","id":"140s78419mtw","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-15T20:42:15.617Z","updated_at":"2026-08-11T13:13:53.903Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"7tw4633b33dp","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"}]},{"name":"Cloud Sensor Ingestion Delays","status":"resolved","created_at":"2026-07-23T18:38:34.000Z","updated_at":"2026-07-24T13:37:39.078Z","monitoring_at":"2026-07-23T18:38:34.000Z","resolved_at":"2026-07-24T13:37:39.059Z","impact":"major","shortlink":"https://stspg.io/t7fnmfltbgfw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-23T18:38:34.000Z","reminder_intervals":null,"id":"x3xm55z9vnks","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"Upstream Vendors report their incidents have resolved\nArctic Wolf resources have verified recovery of ingestion for ESET and O365 Cloud Sensors.\n\nIncident Resolved","created_at":"2026-07-24T13:37:39.059Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T13:37:39.059Z","display_at":"2026-07-24T13:37:39.059Z","deliver_notifications":false,"tweet_id":null,"id":"g59mfl3xstjj","incident_id":"x3xm55z9vnks","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"operational"},{"code":"48pgfbq3g6kj","name":"CA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"operational"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We continue to monitor services affecting ingestion for ESET and O365 Cloud Sensors.\n\nNext Update: 07/23/26 21:30 UTC","created_at":"2026-07-23T20:26:01.736Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T20:26:01.736Z","display_at":"2026-07-23T20:26:01.736Z","deliver_notifications":false,"tweet_id":null,"id":"bq4hmwv49bvf","incident_id":"x3xm55z9vnks","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"48pgfbq3g6kj","name":"CA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are aware of ongoing Vendor issues affecting ingestion for ESET and O365 Cloud Sensors. \nUsers may experience delays in ticketing for these event types.  \nOur teams are monitoring ESET and Microsoft services for recovery\n\n\nNext Update: 07/23/26 20:00 UTC","created_at":"2026-07-23T18:38:34.952Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T19:19:22.110Z","display_at":"2026-07-23T18:38:34.000Z","deliver_notifications":false,"tweet_id":null,"id":"qm2kgw4cchl8","incident_id":"x3xm55z9vnks","custom_tweet":null,"affected_components":[{"code":"140s78419mtw","name":"USA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"degraded_performance"},{"code":"48pgfbq3g6kj","name":"CA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"degraded_performance"},{"code":"7tw4633b33dp","name":"EMEA - Managed Detection and Response-Sensor Infrastructure","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-14T20:36:00.252Z","updated_at":"2026-08-06T19:17:56.563Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-14T00:00:00.000Z","id":"140s78419mtw","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-15T20:39:24.586Z","updated_at":"2026-07-24T13:37:39.005Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"48pgfbq3g6kj","page_id":"20lly5mtzj2z","group_id":"p65hx78mxrpg"},{"status":"operational","name":"Managed Detection and Response-Sensor Infrastructure","created_at":"2026-01-15T20:42:15.617Z","updated_at":"2026-08-11T13:13:53.903Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"7tw4633b33dp","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"}]},{"name":"View to subset of Arctic Wolf tickets impacted","status":"resolved","created_at":"2026-07-16T16:01:18.000Z","updated_at":"2026-07-16T20:11:23.896Z","monitoring_at":null,"resolved_at":"2026-07-16T20:11:23.879Z","impact":"critical","shortlink":"https://stspg.io/rhxx9zs45rg0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-16T16:01:18.000Z","reminder_intervals":null,"id":"6w9rcmkmrw00","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting your view to Arctic Wolf tickets has been fully resolved as of 07/16/26 20:02 UTC\nAll services are operating normally.\n\nIncident Window: 07/16/26 13:19 UTC - 07/16/26 20:02 UTC","created_at":"2026-07-16T20:11:23.879Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T20:11:23.879Z","display_at":"2026-07-16T20:11:23.879Z","deliver_notifications":false,"tweet_id":null,"id":"m18x0dvj338r","incident_id":"6w9rcmkmrw00","custom_tweet":null,"affected_components":[{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"partial_outage","new_status":"operational"},{"code":"ctlpps1sy8mx","name":"CA - Portal-Documentation \u0026 Support Portal","old_status":"partial_outage","new_status":"operational"},{"code":"8bwyx34frlfx","name":"EMEA - Portal-Documentation \u0026 Support Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets\nUsers may continue to be presented with an error screen while accessing these tickets via Unified Portal. \nIn addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause.\n \nNext Update: 07/16/26 20:00 UTC","created_at":"2026-07-16T17:55:29.798Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T19:31:36.958Z","display_at":"2026-07-16T17:55:29.000Z","deliver_notifications":false,"tweet_id":null,"id":"c4xf3kpgdgnd","incident_id":"6w9rcmkmrw00","custom_tweet":null,"affected_components":[{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"partial_outage","new_status":"partial_outage"},{"code":"ctlpps1sy8mx","name":"CA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"partial_outage"},{"code":"8bwyx34frlfx","name":"EMEA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets\nUsers may continue to be presented with an error screen while accessing these tickets via Unified Portal. \nIn addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause.\n \nNext Update: 07/16/26 20:00 UTC","created_at":"2026-07-16T17:25:13.192Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T19:31:27.143Z","display_at":"2026-07-16T17:25:13.000Z","deliver_notifications":false,"tweet_id":null,"id":"rzhgnmlph642","incident_id":"6w9rcmkmrw00","custom_tweet":null,"affected_components":[{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are aware of an issue affecting your view to subset of Arctic Wolf tickets.\nUsers may be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience delays in alerting due to what we suspect to be the same root cause.\nOur team has been alerted and is investigating.\n\nNext Update: 07/16/26 18:00 UTC","created_at":"2026-07-16T16:01:18.357Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T19:31:18.178Z","display_at":"2026-07-16T16:01:18.000Z","deliver_notifications":false,"tweet_id":null,"id":"5f2y87091ldw","incident_id":"6w9rcmkmrw00","custom_tweet":null,"affected_components":[{"code":"zxjktnkpd296","name":"USA - Portal-Documentation \u0026 Support Portal","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Portal-Documentation \u0026 Support Portal","created_at":"2026-01-13T21:52:17.687Z","updated_at":"2026-09-08T15:31:57.100Z","position":15,"description":null,"showcase":false,"start_date":"2026-01-13T00:00:00.000Z","id":"zxjktnkpd296","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Portal-Documentation \u0026 Support Portal","created_at":"2026-01-15T21:19:59.341Z","updated_at":"2026-09-08T15:31:57.115Z","position":15,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"ctlpps1sy8mx","page_id":"20lly5mtzj2z","group_id":"p65hx78mxrpg"},{"status":"operational","name":"Portal-Documentation \u0026 Support Portal","created_at":"2026-01-15T21:22:19.166Z","updated_at":"2026-09-08T15:31:57.129Z","position":15,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"8bwyx34frlfx","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"}]},{"name":"Intermittent log in errors for Aurora EDR in some regions","status":"resolved","created_at":"2026-02-16T14:42:34.091Z","updated_at":"2026-02-16T18:18:49.962Z","monitoring_at":null,"resolved_at":"2026-02-16T18:18:49.948Z","impact":"minor","shortlink":"https://stspg.io/f62m07j5xvbh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-16T14:42:34.079Z","reminder_intervals":null,"id":"4gp9wlh4lt1x","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting Aurora EDR log-ins has been fully resolved as of 02/16/25 16:51 UTC.  \nAll services are operating normally.\n\nIncident Window: 02/15/2026 23:10 UTC - 02/16/25 16:51 UTC","created_at":"2026-02-16T18:18:49.948Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T18:18:49.948Z","display_at":"2026-02-16T18:18:49.948Z","deliver_notifications":false,"tweet_id":null,"id":"xq4vcqs628tk","incident_id":"4gp9wlh4lt1x","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate the issue affecting some Aurora EDR log-ins \nUsers may experience Intermittent issues with logging in to the Aurora EDR console.  \n\nNext Update: 02/16/25 19:30 UTC","created_at":"2026-02-16T17:37:11.008Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T17:37:11.008Z","display_at":"2026-02-16T17:37:11.008Z","deliver_notifications":false,"tweet_id":null,"id":"x3ym3z89jhnf","incident_id":"4gp9wlh4lt1x","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - 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Aurora Endpoint","old_status":"operational","new_status":"degraded_performance"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"operational","new_status":"degraded_performance"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate the issue affecting some Aurora EDR log-ins \n\nUsers may experience Intermittent issues with logging in to the Aurora EDR console.  \n\nNext Update: 02/16/25 16:30 UTC","created_at":"2026-02-16T15:25:26.184Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:25:26.184Z","display_at":"2026-02-16T15:25:26.184Z","deliver_notifications":false,"tweet_id":null,"id":"9zqz8m6krmtc","incident_id":"4gp9wlh4lt1x","custom_tweet":null,"affected_components":[{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are aware of an issue affecting Aurora EDR log-ins \n\nUsers may experience Intermittent issues with logging in to the Aurora EDR console.  \n\nOur team has been alerted and is investigating.  \n\nNext Update: 02/16/25 15:14 UTC","created_at":"2026-02-16T14:42:34.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T14:42:34.208Z","display_at":"2026-02-16T14:42:34.208Z","deliver_notifications":false,"tweet_id":null,"id":"0v0pj0zsrly1","incident_id":"4gp9wlh4lt1x","custom_tweet":null,"affected_components":[{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"operational","new_status":"degraded_performance"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-13T21:52:31.466Z","updated_at":"2026-08-28T13:55:46.807Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-13T00:00:00.000Z","id":"9vfkj70hj8px","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:49:35.561Z","updated_at":"2026-08-28T13:55:46.828Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"fj37hdh49gh1","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:49:58.478Z","updated_at":"2026-08-28T13:55:46.847Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"qrdm81tp2jfj","page_id":"20lly5mtzj2z","group_id":"p65hx78mxrpg"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:50:28.171Z","updated_at":"2026-08-28T13:55:46.866Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"ywfrp1693593","page_id":"20lly5mtzj2z","group_id":"c48rfcp3rkgt"}]},{"name":"Aurora Console Inaccessible Globally","status":"resolved","created_at":"2026-02-14T02:58:53.451Z","updated_at":"2026-02-14T06:17:09.781Z","monitoring_at":"2026-02-14T05:51:16.747Z","resolved_at":"2026-02-14T06:17:09.762Z","impact":"critical","shortlink":"https://stspg.io/d7ytbxpfkt0q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-14T02:58:53.433Z","reminder_intervals":null,"id":"8b740dzhbgq2","page_id":"20lly5mtzj2z","incident_updates":[{"status":"resolved","body":"The issue affecting Aurora Console accessibility has been fully resolved as of 02/14/2026  05:25 UTC\nAll services are operating normally.\n\nWe apologize for any inconvenience caused\n\nIncident Window: 02/14/2026  00:00 UTC - 02/14/2026  05:25 UTC","created_at":"2026-02-14T06:17:09.762Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-14T06:17:09.762Z","display_at":"2026-02-14T06:17:09.762Z","deliver_notifications":false,"tweet_id":null,"id":"pjnzdgqh01v4","incident_id":"8b740dzhbgq2","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"operational","new_status":"operational"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"operational","new_status":"operational"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"operational","new_status":"operational"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for Aurora Console accessibility. Services appear to be recovering and we are monitoring the stability.  \n\nNext Update: 02/14/26 07:00 UTC","created_at":"2026-02-14T05:51:16.747Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-14T05:51:16.747Z","display_at":"2026-02-14T05:51:16.747Z","deliver_notifications":false,"tweet_id":null,"id":"q4wvk6nb4j6n","incident_id":"8b740dzhbgq2","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"major_outage","new_status":"operational"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"major_outage","new_status":"operational"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"major_outage","new_status":"operational"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to investigate the issue which is affecting Aurora Console. \nUsers may continue to experience time outs attempting to access the Console.  \n\nNext Update: 02/14/26 07:00 UTC","created_at":"2026-02-14T04:53:20.336Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-14T04:53:20.336Z","display_at":"2026-02-14T04:53:20.336Z","deliver_notifications":false,"tweet_id":null,"id":"xc4jw670vhwx","incident_id":"8b740dzhbgq2","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"major_outage","new_status":"major_outage"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"major_outage","new_status":"major_outage"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"major_outage","new_status":"major_outage"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are aware of an issue affecting accessibility to the Aurora Console. \nUsers may be presented with a blank login screen while accessing the Console.  \nOur team has been alerted and is investigating.  \n\nNext Update: 02/14/26 05:00 UTC","created_at":"2026-02-14T02:58:53.601Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-14T02:58:53.601Z","display_at":"2026-02-14T02:58:53.601Z","deliver_notifications":false,"tweet_id":null,"id":"0gckrrwxmvyb","incident_id":"8b740dzhbgq2","custom_tweet":null,"affected_components":[{"code":"9vfkj70hj8px","name":"USA - Aurora Endpoint","old_status":"operational","new_status":"major_outage"},{"code":"qrdm81tp2jfj","name":"CA - Aurora Endpoint","old_status":"operational","new_status":"major_outage"},{"code":"fj37hdh49gh1","name":"EMEA - Aurora Endpoint","old_status":"operational","new_status":"major_outage"},{"code":"ywfrp1693593","name":"APAC - Aurora Endpoint","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-13T21:52:31.466Z","updated_at":"2026-08-28T13:55:46.807Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-13T00:00:00.000Z","id":"9vfkj70hj8px","page_id":"20lly5mtzj2z","group_id":"y4km9dthxs88"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:49:35.561Z","updated_at":"2026-08-28T13:55:46.828Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"fj37hdh49gh1","page_id":"20lly5mtzj2z","group_id":"7dzfjb00phtx"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:49:58.478Z","updated_at":"2026-08-28T13:55:46.847Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"qrdm81tp2jfj","page_id":"20lly5mtzj2z","group_id":"p65hx78mxrpg"},{"status":"operational","name":"Aurora Endpoint","created_at":"2026-01-15T20:50:28.171Z","updated_at":"2026-08-28T13:55:46.866Z","position":11,"description":null,"showcase":false,"start_date":"2026-01-15T00:00:00.000Z","id":"ywfrp1693593","page_id":"20lly5mtzj2z","group_id":"c48rfcp3rkgt"}]}]
}