We have resolved the issue affecting Managed Endpoint dashboards within the AMED console as of 10/26/26 20:41 UTC. All services are operating normally.
A recent software update led to an unexpected data retrieval issue that prevented certain dashboard reporting views from displaying properly. We rolled back the change and verified complete recovery across all customer environments to restore service.
We’re reviewing the incident to help prevent a recurrence. If you are still facing the issue, please reach out to support.
Incident Window: 10/26/26 15:18 UTC - 10/26/26 20:41 UTC
Posted Oct 26, 2026 - 21:06 UTC
Identified
We have identified the cause of the issue affecting Managed Endpoint dashboards within the AMED console. A recent software update inadvertently prevented certain dashboard reporting views from loading data.
Our engineering team is currently rolling back the update to restore normal service. We expect dashboard loading to recover once deployment is complete.
Users may continue to experience error messages such as "an error occurred, please try again" or "No data" when viewing certain dashboard tabs. Please note that underlying endpoint protection, detection, and device defense capabilities remain fully operational and unaffected.
Next Update: 10/26/26 21:30 UTC
Posted Oct 26, 2026 - 20:31 UTC
Investigating
We are aware of an issue affecting some Managed EDR customers when trying to load Certain Managed Endpoint dashboard tabs within AMED console
Users may experience error messages saying “an error occurred, please try again” or “No data”
We are currently investigating and will provide more details as they become available
Next Update: 10/26/26 20:30 UTC
Posted Oct 26, 2026 - 19:29 UTC
This incident affected: USA (Aurora Endpoint), EMEA (Aurora Endpoint), CA (Aurora Endpoint), and APAC (Aurora Endpoint).